We aim to have the controller in your hands within 3 to 4 weeks of placing your order. If you don't see an email confirmation with your order, check your spam or junk folders.

Turn the black piece on the side of the joystick module. Use a flathead screwdriver to turn the black piece on the left side of the joystick module you are having problems with. If the stick is drifting up, turn it counterclockwise. If it is drifting down, turn it clockwise. Give it two or three full turns.

No. We start building your controller soon after you submit your order. Because it's created per your specifications, no design changes are allowed once your order is submitted. However, if you receive a duplicate order for your custom designed controller, please reach out to support for assistance.

Open the Xbox Accessories app. Scroll to your Xbox Elite Wireless Controller Series 2 and select Configure. Select a profile to adjust or create a new one. Select the Edit button and in the Mapping tab select the icon or letter for the button or input you'd like to change.